IT Service Desk / Helpdesk support Analyst with Lotus Notes and Active Directory ( AD) experience is required by large company based in Borehamwood, Herts to assist in the move from a Helpdesk to a Service Desk Environment based on IT Service Management best practice standards (ITIL).Service Desk / 1st Line support / Helpdesk analysts role will be to act as a central point of contact between internal /external users and will provide quality support. Reflex is acting as an employment agency with respect to this vacancy