If you have experience supporting Property and GIS Applications, you can join one of the most complex and diverse Projects in the UK, working for a renown FTSE100 IT Organisation.
You will assist in the implementation, and management of applications, provide technical support and organise and act as a support officer for the application.
Provide 2nd and 3rd line support to application customers..
Have specialist technical knowledge of and give support for the diverse range of features of the Property & GIS application support area, including GIS or Asset management applications
Provide support on applications and integrated systems within the application team.
Provide leadership, specialist techniques, training and support to specific services to agreed standards, objectives and performance measures.
Document processes, standards and procedures in line with ISO20000 requirements including the identification of any service improvements.
Maintain an up-to-date knowledge of GIS and database software, operating systems/applications, technical issues and standards/procedures.
Essential Experience/Skills
Experience of supporting diverse Applications.
Experience of Oracle / SQL support.
Understanding of GIS, (ESRI products preferred)
Ability to organise own workload and prioritise support requests. Apply logical thinking to resolving complex support requests.
Ability to demonstrate / train and disseminate processes and use of IT systems to non technical staff.
Ability to proactively identify support service improvements.
To have a high level of technical knowledge base.
Experience of using Microsoft Office Products, including Sharepoint Services
Good Communication skills both verbally and written at all levels.
Well-motivated team player and leadership qualities
To maintain effective relationships with third parties/partners.
To define, implement and support security, legality and financial standards
To set, review and ensure the use of appropriate standards
To maintain specialist knowledge that is accurate and current to be in a position to meet demands both current and anticipated requirements.
To ensure the application of best practices such as ITIL service management framework, project management standards, and ISO20000 standards, etc.
To demonstrate an understanding for the equality agenda within the business area.
Desired Experience/Skills Local government Experience
Personal Attributes Good Communication Skills






Capita Resourcing encourages applications from individuals from all backgrounds.