A leading client in the health care sector, are looking for a 'Reporting Analyst' to come on-board.

The main responsibilities of this role would be -

• To implement quality measures and the reporting mechanisms needed to drive a quality customer experience whilst adhering to the ITIL based processes.
• To monitor, review and demonstrate the benefit of how MI is used and present results to senior managers
• Prepare and facilitate weekly reviews of major IT incidents and help define, prepare and distribute daily, weekly, monthly and ad-hoc reporting, including the following: incident trend analysis, problem trend analysis and service level analysis.

The ideal candidate will also have a very high level of experience with Crystal reports and Excel, an understanding of the principles of IS service management e.g. ITIL and a capability of interpreting requests and delivering against them.
They will also be a strong team player, be able to demonstrate analytical skills, have a good eye for detail, good mathematical skills and experience with Avaya CMS is also an advantage. If this sounds like your next role please apply now.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.







Capita Resourcing encourages applications from individuals from all backgrounds.